Since email technology is such an integral part of the way people communicate, even a small email error in your AOL Gold software can be quite frustrating. Email problems, such as unable to send an email or unable to download attachments, are generally caused because of network errors or installation issues. When you Install AOL Gold Desktop on your computer, you need to make sure you follow the correct steps. If the installation process is correct, but you still encounter errors, then you will need to find some other way to troubleshoot the problem.